Are You a “Silent Traveler?” September 13, 2014 By Caitlin Bradford Leave a Comment You walk out of your hotel room and go down to the lobby, unsure of what you want to eat. Do you stop at the concierge desk for a recommendation? How old fashioned! You ask Siri for her recommendation, and continue on your way. Whether it’s Siri on an iPhone, Cortana on your Windows Phone, or the nameless entity that inhabits your Android, travelers are increasingly taking recommendations from devices instead of living, breathing human beings. Indeed, as Skift recently reported, more and more people are turning away from the physical concierge to their phones in order to find the best restaurants and activities when they are on vacation. And, they wouldn’t want it any other way! Yelp!, Amazon.com and other sites have made reading reviews before buying something as common place as the ads in the Sunday paper used to be. You always want to know what is best and comes with the highest recommendation, and, when in a foreign country, those tips can make the difference between a great trip and a just okay one. If a concierge suggests a somewhat adventurous restaurant (monkey brains, anyone?), you might be a little afraid to go. “Sounds great, but that guy LIVES HERE, so he’s used to the food,” you may think to yourself. It’s a common worry that websites and social media can assuage. You’re much more likely to go somewhere a friend or trusted reviewer suggests than the guy the hotel pays to tell you what’s good. This applies to check-in as well. A Skift report shows that while 81% of people believe that in-person check-in is important, 59% of those individuals claim that they would use self-service check-in if it were faster. The digital age is upon us, and it likely means fewer (real) faces once you get into the lobby. We’d like to hear from you; are you a silent traveler? Or, do you prefer to interact with the service staff? Feel free to leave a comment below or on our Facebook page.