Meet the Team: Michael Haddad, Passport Health’s Director of Technology August 26, 2014 By Cait Hartwyk Leave a Comment Michael Haddad is Passport Health’s Director of Technology. In this role, Michael is responsible for the development and maintenance of all technology solutions at Passport Health – and he certainly stays busy! His responsibilities include oversight of and continued improvements to the company’s proprietary, cloud-based systems and its global websites that support the operations and interoperability of all Passport Health clinics worldwide. The functions of the cloud based system, called PASSageware, include appointment scheduling (phone and online), end-to-end patient electronic medical record management, a Vaccine Registry, customized corporate client portals, inventory control, billing and transaction management, marketing automation, forecasting and reporting. In short, Michael’s work is tremendously important to ongoing clinic operations and continued improvements in service delivery. As does the entire Passport Health team, Michael has a deep commitment to customer service. In fact, he says that the best part about working for Passport Health is that he “gets the opportunity to work on technology solutions that are used by our customers that visit our clinics. Even before our customers enter the doors of one of our clinics, they are already interacting with the various technology solutions that we have built by booking their appointment over the phone or online, receiving emails regarding their appointment, and filling out their medical history online. This is just a subset of the many things we do from a technology perspective that impact our customers, and, for me to know that I have a hand in that, makes my job rewarding.” Like most of the team at Passport Health, Michael also loves to travel, and his favorite travel memory is when he and his wife took their daughter to Hawaii for the first time. Michael had visited Hawaii several times before with his wife, but being able to share this special place with his daughter made him love it even more, as she was so happy being there. Michael says, “The added bonus was that we stayed at the Disney Aulani Resort, so we got to see and hang out with the various Disney characters, which my daughter absolutely loved since she is a Disney fan and had never got to see them in person. Seeing the joy and how much fun she had definitely made that Hawaii trip my favorite trip.” We agree that travel is not about where you go, but rather the human connections you make along the way! Do you have favorite travel memories? Feel free to share them as a comment to this post!